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ABSTRACT

The theme of the study is “The Effect of Fraud on the Consumers Satisfaction in Guarantee Trust Bank Plc” and it is concerned with digging the root causes and analysis of fraudulent activities that occur in Guarantee Trust Bank, its effect on both the customers and the bank and the possible solutions to this menace. The study reveal that the total amount involved in report fraud cases are reducing while actual loss is rising at an alarming rate. The research also revealed that crucial to fraud prevention is the presence of an effective management control system that must be vibrant and flexible. Questionnaires were the main research instrument used in this project, management staff and key customers were the respondents. The finding revealed that fraud has negative effect on banks and customers. It came out that management staffs were not significantly different in their opinion about the effects of fraud. Finally, the study made useful recommendation that would usher combined efforts by all parties in fraud prevention to practically minimize the incidence of fraud in banks. It is recommended that a forum where bankers and all other stakeholders in banking sector could meet to educate one another on the activities of fraudsters is very much desirable. It is also commended, that internal control measures against fraud should be streamlined and evaluated periodically for maximum effectiveness.

 

 

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

1.1    Background of the Study                                                              1

1.2    Statement of the Problem                                                            4

1.3    Objectives of the Study                                                                 9

1.4    Research Questions                                                                      10

1. Significance of the Study                                                              10

1.6    Scope of the Study                                                                         10

1.7    Limitation of the Study                                                                11

CHAPTER TWO

LITERATURE REVIEW

2.0    Introduction                                                                                   12

2.1    Concept of Fraud                                                                           12

2.2    Nature of Fraud                                                                                      14

2.3    Theories of Fraud                                                                          15

2.4    Types of Fraud                                                                               16

2.5    Causes of Bank Fraud                                                                  18

2.6    Effect of Fraud on Customers                                                      23

2.7    Effect of Fraud on Banks                                                             24

CHAPTER THREE

RESEARCH METHODOLOGY

3.0    Introduction                                                                                   26

3.1    Research Design                                                                            26

3.2    Area of the Study                                                                           26

3.3    Data Collection Instrument                                                                  26

3.4    Population of the Study                                                                27

3.5    Sample and Sampling Technique                                                        27

3.6    Technique of Data Analysis                                                                  27

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.0    Introduction                                                                                   28

4.1    Data Presentation                                                                         28

4.2    Data Analysis                                                                                32

4.3    Summary of Findings                                                                             34

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1    Summary                                                                                        36

5.2    Conclusion                                 

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